Privacy Policy

Transparent, Secure, and Committed to Protecting Your Personal Information

Last Updated: December 1, 2023
1

Introduction & Commitment

At Bharat Protection Insurance Company, we prioritize your privacy and data security. This comprehensive Privacy Policy outlines how we collect, use, protect, and manage your personal information in compliance with IRDAI regulations and Indian data protection laws.

Our Privacy Promise

  • We never sell your personal information to third parties
  • We implement industry-leading security measures
  • We provide transparent information about data usage
  • We respect your rights and provide easy controls
2

Information We Collect

To provide you with exceptional insurance services, we collect necessary information:

Personal Information

  • Identification Details: Name, PAN, Aadhaar (as permitted), date of birth
  • Contact Information: Address, email, phone number
  • Financial Information: Income details, bank account, payment history
  • Insurance-specific Data: Health records (for life insurance), vehicle details (for motor insurance), property information (for home insurance)

Technical Information

  • Device information, IP address, browser type
  • Website usage data through secure cookies
  • Location data (only with your explicit consent)
3

How We Use Your Information

Your information helps us provide better services while maintaining regulatory compliance:

Policy Processing

Issuing insurance policies, calculating premiums, risk assessment

Customer Service

Responding to queries, providing support, policy servicing

Claims Settlement

Verifying claims, processing payments, fraud prevention

Legal Compliance

Meeting IRDAI regulations, tax requirements, legal obligations

4

Data Security Measures

We employ multiple layers of security to protect your information:

  • Encryption: All sensitive data is encrypted during transmission and storage
  • Access Controls: Strict role-based access to personal information
  • Regular Audits: Continuous security monitoring and vulnerability assessments
  • Employee Training: Regular privacy and security training for all staff
  • Secure Infrastructure: State-of-the-art firewalls and intrusion detection systems

Security Certification

Our systems are regularly audited and certified for security compliance. We maintain ISO 27001 certification for information security management.

5

Your Rights & Controls

You have complete control over your personal information:

  • Access Right: Request a copy of your personal data we hold
  • Correction Right: Update or correct inaccurate information
  • Deletion Right: Request deletion of your data (subject to legal requirements)
  • Consent Management: Withdraw marketing consent anytime
  • Data Portability: Request transfer of your data to another provider

Exercise Your Rights

To exercise any of your rights, contact our Data Protection Officer:

Email: privacy@bharatprotectioninsurance.online

Phone: 1800-123-PRIVACY (1800-123-7742)

Response Time: We respond within 72 hours

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Contact & Grievance Redressal

We're here to help with any privacy concerns or questions:

General Inquiries

Phone: 1800-123-4567

Email: info@bharatprotectioninsurance.online

Hours: Mon-Sat, 9 AM - 8 PM

Data Protection Officer

Email: dpo@bharatprotectioninsurance.online

Phone: 022-1234-5678

Address: 123 Finance District, Mumbai

Grievance Officer

Email: grievance@bharatprotectioninsurance.online

Response Time: 3 working days acknowledgment

Resolution: Within 30 days maximum